FlyerTalk Forums - View Single Post - SPG properties charging for unreturned room keys?
Old Dec 21, 2010 | 3:21 pm
  #85  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by morerainplease
I agree. When it's time to leave, I just want to leave. If the bill is under my door, then why would I want to stand in line?
Personally, I wouldn't stand in line either. I'd just walk up to the desk, wave the card to get someone's attention, set it behind the counter, and go about my day.

Of course, it would be easier on everyone if there was just a locked drop box in the lobby to return these things.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

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