I've been staying at the Westin Horton Plaza for a week now. Things have been good, for the most part. The phone rate card, prominently displayed next to the phone, shows all local and toll free calls as being $1 for the first hour, and $.10 each additional minute.

When I got my bill, however, the charges were $2 for all toll free calls and $1.50 for the locals! I asked the desk clerk, who told me it is a new Starwood Corporate policy going into effect this week at all hotels and that he does not look forward to the guest feedback he already anticipates. He also happily readjusted my bill to make all my calls $1.

William - is this true?? $2 for toll free calls and $1.50 for locals at all Starwood properties??? Do you REALLY think this is reasonable - especially at a time when business travel is slowing down and hotels have to be careful what they charge for??