Just seen this update offering cancellations or rebooking for anyone who wants to change arrangements between now and the 24th. I'm flying (allegedly) LHR to NRT 25th so waiting to see what happens as if this is extended to cover flights on 25th am considering canceling BA and flying KLM from BRS (not on a flexible flight so that not an option atm..)

Last updated: 12:25 - 20 December 2010

Severe weather continues to cause significant disruption to our operations.

Please do not travel to the airport unless your flight is operating.

> Check the status of your flight

You can also check your flight status on your mobile phone by visiting ba2go.com.

If you are due to travel from Heathrow between now and 24 December, please consider whether your travel is essential. If you do not need to travel you can cancel your flight, and get a full refund, or change your flight to another date in the next 355 days.

We are extremely sorry for the inconvenience. Our staff are doing everything they can to help you.

LONDON GATWICK and LONDON CITY
We expect to operate the vast majority of our flights into and out of London Gatwick and London City, although some flights may be subject to delays.

More information


LONDON HEATHROW

Monday 20 December

If you are due to travel today we have now updated our schedule:

* ALL shorthaul flights after 12pm midday have been cancelled.

Please do not come to the airport unless you have a confirmed booking on a flight that is operating today.

Check the status of your flight before travelling to the airport.

> Check the status of your flight


What to do if your flight has been cancelled
If you are affected by the cancellations you can choose to rebook on an alternative flight or you can claim a full refund on ba.com.

We are experiencing extremely high call volumes and visits to our website so you may experience a delay in contacting us or changing your booking online.
Please do not go to the airport or contact us by email to make changes to your booking.

> Rebooking options and how to make changes to your booking

Customers travelling to or from London Heathrow up to 24th December and who do not wish to travel may:

* Rebook to the same destination
* Refund the ticket to the original form of payment

You may be able to make these changes yourself on Manage My Booking.

> Manage My Booking

If you have been charged an additional fee to change your booking
If you have changed your booking on ba.com we may have charged you an additional fee which you can claim back. Please complete the form below.

> Claim a refund for additional fees paid for in British pounds

> Claim a refund for additional fees paid for in US dollars

> Claim a refund for additional fees paid for in Euro

For refunds in other currencies please call your local British Airways office. Given the extremely high call volumes currently being experienced we would ask that you delay calling us to claim a refund until a quieter time.

> Contact us