Originally Posted by
androobe
The problem is most times I want to call AA, I want to call from my mobile (cell)... in those cases 0844 cost a minimum of 20p/min, often more. Imagine that with today's hold times of 3hrs+. On the other hand, I can call the US directly for 9p/min or for just 1p/min if I use a third party service via a standard landline number!
Clearly AA don't think much of their UK customers considering they provide an 800 number for the US.
A real divergence between the norms of the US and UK markets: in the US expectations for customer service go with 800 numbers. In the UK most companies expect their customers to pay. Not that 0800 numbers help UK cell phone users:
Originally Posted by
nbevan
There is a freephone number for EXPs in the UK: 0808 238 9847. During the day this goes through an automated system that I assume would route a non-EXP to a regular agent. But even freephone numbers like this are not included in the free minutes in most UK cell phone contracts
, though there is a workaround for that at
www.0800buster.co.uk.