FlyerTalk Forums - View Single Post - Rebooking and travel advice due to disruption at LHR and LGW
Old Dec 19, 2010 | 8:29 am
  #38  
luitje
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Join Date: Jun 2009
Location: LHR/SEA/YVR
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Posts: 930
Originally Posted by Beinda
Is this standard pratice in these circumstances?
No.
To start with this is the responsibility of the airline you have purchased a ticket from (i.e. Qantas) to make re-routing/rebooking/other arrangements. Operating carrier cannot be held responsible for a booking with another airline.
Secondly, if this is a full fare ticket (what is your booking class, is it Y? What does T&C say on your booking?) airline is not supposed to impose any sort of penalty for changing/cancelling your flight even after it has departed (it is called fully flexible for a reason).
Thirdly, there's an EC directive which applies to each and every flight departing from the EU which says that in case of cancellation you are entitled to a full refund with no penalties.
Have you put down the name of the operator who told you all these stories? I would strongly recommend sending a note to Qantas explaining your situation and asking to better train their employees.

UPD:I have just checked Qantas own website and, yes, they are supposed to give you a full refund for your flight irrespective of your fare type. Please refer them to section III article 90D (2) of Qantas International Passenger Rules and Fares Tariff.

Last edited by luitje; Dec 19, 2010 at 9:11 am
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