Update 19 Dec

The phone lines are very busy and are under severe pressure to deal with the amount of call volume that they are receiving.

Keep trying throughout the day and night as it diverts to BA USA phone lines after 8pm UK time.

Try on skype ( www.skype.com ) and well if you have a wifi connect by calling 1-800 247 9297 as this is also free on skype from UK (or anywhere for that matter)

Please be patient and the staff will eventually answer and you will get rebooked.

Please don not phone the lines just to ask questions such as "how long will the snow last?" (was one of the questions i got asked yesterday!!) and "why is my flight not operating??"

The taxiways and parking stands take a long time to clear and this cannot be done straight away, its a gradual process.

BA has stated that they will pay the following:

£200 per day for hotel accommodation if BA has been unable to make arrangements for you

£25 per day for food and drink (£12.50 per day for children 2-11 years)

£50 for transport to hotel accommodation and back to the airport

Keep your receipts and submit a pay and claim letter.

The address for customer relations is on ba.com but if you cannot find it, here it is:

BA customer relations (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG

Please ensure you keep all receipts and that they are within the allowance shown.

The phone number are UK 0800 727 800 or USA 1-800 247 9297

Passengers were given a letter stating that "due to terminal restrictions and the current queue lengths" people were asked to leave the bulding and rebook by other means other than waiting at the airport, such as if you booked through a travel agent contact them directly or change your booking on ba.com / by calling the number above..

The best option is to contact your travel insurance company and take their advice, ask them how much they will cover you for.

Please check all means before travelling to the airport.

www.heathrowairport.com

www.gatwickairport.com

www.ba.com



Do not come to the airport if your flight is cancelled. There is no point. Stay in the warm.

Getting to the airport alone is difficult let alone trying to do rebooking at the airport.

There are no short haul flights operating for the rest of the day and the review will soon be completed for long haul flights after 1800, but remember, do not turn up at the airport if you are not booked on these flights as they are already booked and full.

There is no point turning up if you know your are not going to get on a flight.