Originally Posted by paul577

It appears that one common problem ( ...common to the extent that it has happened to me 3 times in the past month) is with pre-paid stays. Base points posted for those 1 night stays were something like 400 points, ie about $40 . The hotels had not looked at and posted points for the pre-payment but only incidentals. It took 2 calls to the so-called GP helpline in Australia ( in reality it's the reservations number) before the problem was rectified