It appears that one common problem ( ...common to the extent that it has happened to me 3 times in the past month) is with pre-paid stays. Base points posted for those 1 night stays were something like 400 points, ie about $40 . The hotels had not looked at and posted points for the pre-payment but only incidentals. It took 2 calls to the so-called GP helpline in Australia ( in reality it's the reservations number) before the problem was rectified
Originally Posted by
Gold Passport Concierge
Dear Flyertalk Members,
We realize that distinguishing eligible and ineligible incidental charges can be confusing, and I wanted to provide some clarification on this topic. Eligible charges vary on a hotel-by-hotel basis, but generally include food, beverage and lounge expenditures, with the exception of outlets not operated by the hotel.
To get a better understanding of which charges on your bill are eligible or ineligible, please contact us so that we can review each specific stay. You may also reference this information in our terms and conditions on hyatt.com. Thank you all for your feedback, and please contact Gold Passport Customer Service with any concerns you may have!
Sincerely,
Karen Smith