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Old Dec 18, 2010 | 1:36 pm
  #30  
lucycan
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Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
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MiniBar Charges - how often does this happen to you?

I have seen an increasing use of fraudulent mini bar charges at Marriotts lately.

Case in point: This week I stayed 1 night at the JW Orlando Grande Lakes. They asked if I wanted the mini-bar key. I replied "no, and could you PLEASE note on my account that I refused the key". She said ok.

I check out and get a copy of my bill. Today (3 days later) I go to do my expense report and see that they charged my AMEX $8 more.

I call the hotel. They say that it was a bottle of water that I drank. I was like "I didnt even have a minibar key!". She says "oh yes I see that note on your account, however we have already moved your account out of history so you need to call marriott business services." I can tell you exactly what MBS will say. "We can't remove a charge, the hotel will have to". They just point the finger at each other. Oh by the way, MBS is closed all weekend.

So does this happen to others as well?
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