I've been extremely pleased with recent responses from MyPoints Member Care. If they couldn't answer a question immediately or needed to research an issue, they'd send me an apology note letting me know I'd be hearing from them as soon as they had the answer. In any event the initial response (which in most cases was the answer I needed) came in less than 12 hours. Also, they've added a very helpful feature to their responses: an individualized link to a third-party customer service survey. The best service is provided by organizations who never assume they're doing a great job but pay outsiders to help measure their success.