I have a confirmed reservation the Four Points Roma West hotel through central reservation using starwood points for July 4th holidays. On the web site, it said it opens in June. It is a brand new 4 points hotel in Italy. I called directly to the hotel yesterday to ask for direction from the FCO airport and found out that the hotel is not open yet. According to staff there, the Gov't has not connect the electricity for the hotel yet, may be ready late July. Not sure yet. so I requested to change to July 13th and the hotel will let me know.

Here is what I received today via email:

Hello Mr. XXX,
following yesterday's conversation about your request
for changing the dates of your stay in our hotel,we
are to inform you that unfortunately we can't
guarantee that the hotel will be open for next July
13th,2001.
We apologize for this.
If it is not possible for you to further change the
date of your arrival,if you wish we can try to
reprotect you at another hotel here in Rome.

You can write us at : [email protected]

Or contact us at the following numbers :

Phone : +39 06 50834710 or 50834711
Fax : +39 06 50834792

Best regards

Simona Santomauro
Four Points Hotel Sheraton Roma West

The problem is that I was not contacted by anyone from hotel nor central reservation. I guess I was lucky to find out before I go.
Any advice as fas as what I should do at this point? should I request to be protected on another starwood chain hotel? What kind of accommodation or compensation should I ask to be fair?
thanks in advance!

[This message has been edited by sxchan (edited 06-27-2001).]