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Old Dec 16, 2010 | 12:38 pm
  #11  
Vuelos
 
Join Date: Dec 2005
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Originally Posted by exwannabe
If the OP talked as much as he wrote in his post, I agree with the GA/FA.
^^^^

Originally Posted by NW Mourning
DL agents need more training in managing complicated rebookings.
DL staff need more training in accommodating disabilities.
Agreed to the first part. However, why could the club staff @ RDU not help? They are some of the best outstation staff in the system always willing to go above & beyond to ensure the customer is taken care of. 2 of their GA's received my JWD certs after a cluster .... of error(s) by DL Global in DFW including my best note in a PNR ever "Ticket is now One Way. NOT AGENT ERROR." If only I could show that agent what an error that would have been....
Last edited by Vuelos; Dec 16, 2010 at 1:06 pm Reason: fixed typo
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