I thought it was just me because the name on my account has changed to my married name, but the ticket is in my maiden name. Tried accessing through SkyMiles sign in and then just with the itinerary and name when not logged into SkyMiles and get the # 999 error either way. I called customer service, and talked to one very rude person who couldn't help me. Transferred to online support who told me "oh we must have a problem with our systems because I can't access it either".

I just want to make sure my ticket still exists since I am in name change limbo, sigh.