Originally Posted by Land-of-Miles

Au contraire I stayed with the Mrs at the weekend and after forcing the issue received a panoramic suite upgrade. I was initially offered an Executive room (which I could have had on the day for exactly the same flexible rate I was paying). I pointed this out together with the results of a room availability search before leaving the office and an iPhone SPG App search just before reaching the property.

Mysteriously a "late cancellation" became available

Some time in advance of checking in I had to make my own restaurant reservation with One-o-One online because the concierge clearly could not be bothered handling the request.

I won't be hurrying back to the SPT any time soon. The suite was nice though with what appeared to be fresh decor (compared to Executive rooms I have had previously). It was rather a shame that the previous occupant's detritus was left in the living room fridge

To the OP it isn't worth £60 for an "Executive" room, these can still be quite low floor with a Brompton Road view. If you don't get at least an Exec Room as a plat then they should be ashamed of themselves. Spending money at this property is no guarantee of decent treatment. I spent over £650 on a one night stay and still couldn't get the internet to work.