Originally Posted by
Wally Bird
Round file and/or irrelevant canned response. Going 'public' is far more effective and there's just a chance the airport might actually care.
Nobody with a brain believes the TSA statistics anyway.
I'm saying do both. IIRC, the TSA complaint page issues a tracking number. Who cares if they do anything about it... showing the media the tracking number indicates you attempted to follow their process. One hurdle at a time...