Originally Posted by cordelli

I'm at a total loss as to why people buy non refundable tickets (or prepaid hotel or rental cars that can't be changed) and then get all upset when they go to change them and are charged fees.

In the recently released government figures on change fees collected by the airlines, United made more in change fees than they did in baggage fees for the last month of the data. Change fees are not going anywhere, they are a huge profit center for the airlines.