Originally Posted by
hazelrah
It's a great story and great customer service. I only wish my weather experiences on Delta were as great. Do you think it had anything to do with your status as a DM?
Status probally helped along with experience from prior situations.
Knowing who to call and when as well as how fast vs. waiting to be helped or taken care of. Knowing what quesitons to ask and information to provide including alternate routings, flexibity and helping them help me.
As well as what not to say or do (at least until needed or a last resort, you know, DYKWIA
)...
Probally some luck and timing as well.
-H