Originally Posted by tennster

WSJ article seemed to have been much-influenced by the IHG PR machine. The FACT of the matter is that OVER HALF of the hotels which left the Hl system did so because they CHOSE to do so. Not every operator found it necessary to effect the "changes" IHG mandated (lobby scent, "new" music, decals on the windows, lamps on the front desk, cheap plastic signs in the bathrooms, down-scale soaps). [...]