Originally Posted by
sfogate
Where is your bag?
Call the Elite Onepass line for help. They might be able to expedite delivery of your bag to you by calling UA directly (the airport your bag is sitting at).
Well - appears one bag was located - and delivered to IAH - and held, waiting for the OTHER bag, which has been in FRA since the 9th.
So now - the passenger is headed to Italy and wants the bag sent to Italy, since it is still sitting in FRA. UA refuses, and insists that the bag must travel to IAH still, even though the guy is departing today.
I've always had good luck with CO baggage resolution as a PLAT - including one lost bag which made its way thru Toronto and Montreal when I was going EWR - ACK. These UA guys "outsourced" are amazing!
Strange, however that the 1K UA people have a separate line... do they have different UA forms with a different phone number on it or something?