Welcome to FT. I'm sure a moderator will be along to move this over to the dedicated Virgin Atlantic forum shortly.

If you booked your ticket through the Virgin Atlantic website, the emailed ticket will tell you what your baggage allowance is.

I presume the website page you are referring to is this? http://www.virgin-atlantic.com/en/gb...allowances.jsp

If you are flying with Virgin Atlantic (or their partners) and connecting via London Heathrow, then your baggage allowance would be 2 x 23 kg bags in Y, plus 6 kg in one bag as hand baggage allowance.

I'm wondering what makes you think the information on the website is incorrect? I haven't seen anything reported on the Virgin forum which makes me think it isn't correct, but it's also not a route I've flown.