FlyerTalk Forums - View Single Post - Why can't they just "volunteeer" good perks and service?
Old Apr 16, 2001, 9:29 am
  #6  
clublounger
 
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
In my experience, agents spend ZERO time deducing. And front desk agents aren't all that interested in what our future plans are, unless they relate to their particular property, perhaps.

Yup, a guest could be one who spends his/her points as quickly as they are earned, and I've wondered why the point balance is provided to the hotel. OF course, the hotel can view the account history, as well.
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