FlyerTalk Forums - View Single Post - If it wasn't sad, it would almost be funny on Delta flight 1045
Thread: If it wasn't sad, it would almost be funny on Delta flight 1045
View Single Post
Old Dec 14, 2010 | 7:05 am
  #5  
Schnorbitz
 
Join Date: Jan 2007
Location: Saint Joseph, MI
Programs: Marriott - Gold; United - 1k
Posts: 36
Originally Posted by StayingHomeIsBetter
All the more reason for the crew to keep the PAX informed of the cause(s) and anticipated duration of the delays... which apparently did not happen.

Bad weather is no reason to abandon competence and consideration on the part of the airline.

Too many people in this forum have bought into the "all we owe your is transport from Point A to Point B" mantra.
Amen to that! Communication to PAX is key and courteous.
Schnorbitz is offline  
Reply