Just a few cents on a few of your comments. In general though, after searching "speed camera", I find your comments in general to be in line with the company/cops policy. I dont know if you are work related or just having that customer unfriendly approach in general.
Originally Posted by
Dave Noble
I think that you should. Do you really think that the Hertz office is so dishonest that they are inventing the demand for the information in order to apply additional charges? I think it is far more likely that the setup at the municipaility in question probably figures that the effort involved in attempting to collect from someone in the USA outweighs the benefits
Dave
Although also Hertz makes errors I dont believe that in general. Alot of the companies that request info from Hertz do mistakes for sure, especially parking companies. Maybe Hertz should charge the one requesting info? Then they would think before they do it. Exception of course like my case, if they are obliged by law to supply renter details (and of course where they are obliged to pay as owner).
Originally Posted by
Dave Noble
What the salary of staff at Hertz Customer Head office where the letters go ( iirc ) is not the cost of staff in total. As mentioned, simple solution is not to commit any offences; if not liking the terms of the contract, then should be dealt with *before* taking the car and not wait until after the rental to complaint.
Dave
Sticking to my case the cost in total could be standarized routines, entering car number, date and press "send data to #insert recipent#" electronically, at practically no cost at all.
Originally Posted by
Dave Noble
If you don't like the terms, then there is no requirement to hire the car, can always choose not to rent the car
This is more or less a repetition on your above comment, and as such very customer unfriendly, in terms of consumer at least.
I have commented in previous post about standard t&c vs consumers. And as long as the clerks have no authority to adjust t&c, you are in reality forced to sign them. If you book a car for a meeting by internet where these terms are not included in the confirmation, and are presented you upon pick up, you dont really have a choice if you are short of time, or the competitors on spot have far higher walk-in prices or in any case the same customer unfriendly t&c.
Originally Posted by
Dave Noble
ok; And if you sign the contract, expect to be charged according to the contract rather than wanting to know how to contest the charges
These issues are the fine print, and not any key element in the confirmation or contract, and not likely to be read at all, and even then not clearly written. You could end up spending a full day at the desk to ask the clerk to explain the content, and still most of it would probably not hold in court.
Originally Posted by
Dave Noble
If they were contacted by the relevent parties regarding an alleged offence then Hertz charges for processing it. If the request for information was unjustified, then contact the ones that requested it. If you contact Hertz they should be able to give you the details of the infringement allegation to follow up.
I doubt very much that Hertz just decided on their own to send your details off
I find it provocative that you mean I as a customer should try to claim back money from the party requesting money from Hertz. Do you have any idea how hard it is to follow up such a minor claim against a company in far away country where you dont speak the language? If I understand you correct, this is by far crossing the border. Maybe Hertz would charge me for giving me those details as well then? I guess you would justify that?