Good Lord... Has anyone tried to work with UA's baggage resolution center? It appears to be "Outsourced". Have been looking for two bags since 12/9 - one bag has arrived on 12/11 - but they have made no effort to get the bag to us.

Have been hung up on three times - gotten one agent who cannot seem to operate the telephone to transfer to a supervisor.

Can only HOPE that with the merger - they will put the baggage resolution issues back to the USA.