Concierge lounge access is guaranteed, but not a room on that level. Believe me at many business hotels they have far more platinums than CL rooms. Also as already mentioned the meal benefits are only guaranteed during the week and not weekend.

Sounds like they did recognize you with a gift. Since the lounge was closed and apparently there were no upgrades available you got exactly what is described in the benefits guide. Sorry if you were expecting more, but that is pretty standard across the industry.