Originally Posted by
VA1379
Why don't you contact Marriott customer care directly by phone? Their number is 800-535-4028, and I believe they are open on weekdays from 8 am - midnight ET and 9 am - 10 pm ET on the weekends.
I called number provided for this issue
1-800-771-LOOK (5665), but associate told me she is too busy to look into it. FWIW I asked her if she would transfer me to a supervisor and she answered that their is nobody available at the moment.
Independently: If I am not able to solve such a simple issue at the hotel (FWIW: I showed Assistent General Manager Benito B.
this printout) I try to avoid every possible misunderstanding and therefore I prefer writing to Customer Care (LNF, elite membership desk & Guest Experience Supervisior were envolved and not able to solve this issue).