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Thread: Breach of Contract: I Doubt that Marriott Offers Superior Customer Support!
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Old Dec 12, 2010 | 9:03 pm
  #2  
VA1379
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
Why don't you contact Marriott customer care directly by phone? Their number is 800-535-4028, and I believe they are open on weekdays from 8 am - midnight ET and 9 am - 10 pm ET on the weekends.

I ran into an issue with using an EEO at this property (my rate was the promotional rates out earlier this year that were publicly available and offer free breakfast and a $100 BB), and it got straightened out by customer care.

Although I have had issues with Marriott hotels on occasion, I have had these issues resolved to my satisfaction. Marriott does grant extra leeway for frequent travelers in waiving cancellation charges (which has saved me about $600 over the past few years).
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