Originally Posted by
czpdx
I'm with AS Flyer on this one...am I reading it wrong?
- Customer bought and paid for a coach seat, hoping to use upgrade cert
- Customer showed up 15 minutes before departure - F seat given away, but coach available.
- Customer decides to stay until next day (and presumably was told then about the long layover in SEA).
To me, sounds like customer bought a coach ticket, was offered a coach seat, and decided against flying. How is this AS's fault? Two round tickets??? That's a stretch!
It doesn't matter that the OP was checked in and had boarding passes. If you are not at the gate 30 minutes prior to departure, your seat assignments are subject to cancellation. This is not a new rule, it has been the case for more than five years.
Also, AS does not "overbook" First Class as the original poster surmised.