Originally Posted by
longing4piedmont
Why are we all so willing to accept the agent was out of line. I find that I get back what I give when dealing with front line employees. I can also give back what I get just as easily but generally make the effort to put a smile on their face.
Given the tone of the first post, I not so sure the agent came close to insulting the OP, just look at the words used in the post title. It could just as easily been said in jest, but the OP took the comments the wrong way.... So you can put me firmly in the camp of not buying it...
Agents are human, and so I get that they may have been under stress/strain from the weekend craziness... and, that the OP's attitude
may have been a factor.
BUT -- in the end, the agent is paid to take crap from airline customers. It's unfortunate that they get as much crap as they do, and I certainly don't think an agent should be expected to take
ABUSE from customers, but frustrated customers are part of the job. Anyone in customer service is trained to handle such situations, and it's incumbent upon the AGENT in that case to keep his/her cool and keep the situation from escalating.
So, while I have no idea what was said by the OP to the agent (or how it was said)... I still can't see any situation in which the comment made by the agent would be acceptible behavior by a Delta employee.
Unless... of course... the ENTIRE thing is bogus and never happened... but if the OP invented the entire exchange, that's a bit out there even for us FT members!
