Originally posted by Loihi:
Why when you call Starwood Hotels of any brand directly, do they transfer you to the central reservations office in Austin, Salt Lake or even Cork, Ireland?
A lot of hotels have In house reservations only during business hours. If you call up evenings/weekends, you will be transferred to central res automagically. Call the front desk, and ask if in house if there, if not, see if the front desk can help you. Often, they can make reservations, add notes to your res, etc.