Originally Posted by sbm12
Do you really believe that FFOCUS resulted in a better US for its customers?
No, they tried though. And in the end, that's what matters over just pouting and screaming on FT.
Originally Posted by sbm12
I very much respect the work that Art234 and others put into that effort but I believe that the ultimate end result from US was a product that mostly marginalized those customers further and ultimately saw many leave the US program.
Indeed, because US did not want to listen, or engage them. I do think that at CO there are people who want to listen and engage, though I'm not sure how often they have the ears of the management people... That one might've seriously changed in the new combined CO/UA...
