I just returned from a stay there and I would have to agree with dcpremex. I'm a Platinum with Starwood and had a reservation for this past Sat. I checked in around 1 pm and was told I was upgraded to a 'very nice room'. I was then given a map of the property and told to check with the 'bellman' for directions. He pointed me to the right and told me to follow the roadway (no offer of assistance or ride in the empty carts at the bell stand). Ten minutes later, I was still wandering around looking for my room. A cleaning woman told me I was actually located on the other side of the resort! Finally found my room, behind a dark wall/staircase. It was small, dark and facing one of the tennis courts. I don't play tennis, but obviously from the crowd & noise outside, everyone else did. I called and asked for a room change. The desk clerk said fine & would call back with my new room number. She then called again, and said if I could wait an hour, the Executive suite would be available. I said 'great'. Sure enough, this time the bellman showed up with a cart to take me to my suite. It was on an upper level, facing the smaller pool. While not luxurious in the strictess sense, it was very nice with 1 1/2 baths, whirlpool tub, a fireplace in the living room & another one on the terrace, and caswell & massey amenities. I went out for dinner, and upon my return I found a basket of Arizona/ mexican products including chips, salsa, candies and nuts in my room.
So, while I had no real complaints, my only question pertains to the treatment of Platinum. Upon check in I was given a fairly standard room, with no special treatment. Only when I complained did I get a better room. Also, I noticed my SPG account today did show the posted stay, but instead of credit for the $309 I was charged, I received only 108 SPG Points???--with my bonus of 54 points for being Platinum. Not sure why, but I figured I'd call later on today to ask.