Originally Posted by
Houston2mnl
Just for grins....has anyone ever tried to call the LA ticket office? It is nothing more than a loop of voice commands, busy signals where you have to start over, and voice mails that nobody ever returns a call from. Seriously.
One advantage of Elite Status with PAL is that once you key in an Elite MM number and IVR PIN it sends you strait to an agent without holding.
I think it is widely understood that PAL does more or less OK when everything goes exactly as planned, but tends to completely fall apart in the face of IRROPS or even fairly basic changes. They just don't have any sort of plan B if plan A does not go through.
Also, since I have been flying them regularly I have reverted to purchasing tickets from an old fashioned travel agent. It's actually a bit cheaper and I have someone other than the airline to make sure everything is right.