Originally Posted by
MAH4546
You paid for a coach ticket and flew in coach. You aren't owed anything by AA, IMO, because, as you say, upgrades aren't guaranteed.
No, of course not. But it's a customer service failure not to offer anything. CO has very specific and I believe generous policies in place to compensate people for downgrades, no matter how you got into the FC seat in the first place. It's the "right thing to do."
