I got chewed on a bit the other day by a CSA when I called WN to cancel our Christmas flights. Definitely got the impression I had not been the first person to call, cancel and complain about the TSA (to this agent, anyway). I didn't bother to argue - she said she had traveled and "not had a problem" - because I've already written letters to Gary Kelly, CEO of WN, and to CS.
Ordinarily I'd have several leisure trips planned for next year by now. I'm not flying till this is sorted, outside dire emergency (family illness).