Originally Posted by yankeecowboy

Lufthansa's delightful efficiency and customer courtesy falls down completely in Italy. After filing a lost luggage report in Rome, we heard nothing for six days. During those six days, no one answered the phone at Lufthansa's ground services rep (Flight Care). Also, no one at Lufthansa, in Italy, Germany, or the U.S. said they could help. In short, I had no information, and no one to call. On day 7, one of the two lost bags arrived, without explanation. The other one remains missing.

Do not fly Lufthansa to Italy except with carry one bags. There is no one to retrieve luggage or reply to customers. Literally no one.