Hello Madonna,

Sorry to learn about the troubles you've experienced... If you don't mind, could you send us a short email with your details (booking number, flight details, etc.) so that we can follow up on this? It's not clear from your message where you flew in from or how you were ticketed, but we'd love to take a look at this to make sure it's handled properly.

You can send your email to [email protected].

Apart from this, hope your trip was a great success...

Regards,
SAA North America