How did you get from his post(s) that he was blaming the airline for being late? It was subsequent, automated events that he is complaining about.
Originally Posted by
BOS2DCA
Air traffic issues are not the fault of the airline but of the air traffic control tower. I flew back from BRU to PHL last Wednesday, and the flight was late because we had to circle three times before they had a landing slot for us. If you are flying in the overly busy Northeast corridor (BOS, LGA, JFK, EWR, PHL, DCA), your chances of an on time arrival are a crap shoot at best. I have lucked out lately with the exception of my Belgium flight.