Originally Posted by
robocop
Hi all, I need some advice on my family ticket booked through a travel agent with Jet Airways LHR-BOM.
Everything is fine except my 5 year old daughter name is attached with MASTER rather than MISS. Name is right as per passport.
Title is correct as Child, it's a cockup the travel agent has done, I have requested with travel agent to correct this from day one, he says it is okay and he put the remarks on the ticket to read as MISS.
When I called Jet Airways they say it needs correction, but they want to be done through travel agent but not me.
Would you please advice whether the changes are necessary, I'm travelling on Dec.15th.
Thanks you in advance.
Good that you booked through a Agent. At least you know whom to talk to.
I booked over the net and did the same mistake(I remember selecting it right) for my daughter. Ticket has got MSTR against her name. I tried to call Jetairways but got the reply that I need to send an email to "
[email protected]". I have sent more than 3 emails but did not get any reply.
When you talk to their customer services representatives(did 7-8 times) you will get a standard reply that they can not do any thing in this case. Person sitting behind "
[email protected]" can.
All of them said that it can not be changed and need to be cancelled and booked again.. I tried to cancel ticket of my daughter over the net , as I booked on that , but it gave error that “Children must be accompanied by an adult. Please amend your selection and proceed.” Can some one ask them to correct their software ?
One thing I have decided , never ever travel in jetairways. I am waiting for the reply from them( how to cancel my ticket) . I have decided to cancel the whole tickets and book in another airline where they have customers services atleast.
This is not the worst experience . in 2007 they did not have system to charge you in GBP directly and they were charging in Indian Currency. But it was not mentioned any where on thier website. I booked a ticket and landed up paying 15% extra than what was the ticket cost. When called they said they don't have system to charge in GBP directly..
After that I had decided not to travel in Jetairways any more. And did not.
Now after 3 years , I thought they may have improved but don't see any sign of that.
Anyways, Good luck with your change. Get it done before you travel. You don't know these crazy people. They can say any thing at the last time.
good luck