mpclaw writes:
A first class hotel chain owes it to their customers to advise of ongoing renovations and let the customers make an informed decision.
Agree 100%. But sadly, they rarely do. And probably for exactly the reason you state.
Recently, when the Disneyland Hotel was undergoing renovations, the main pool was gone and there was no Monorail service to the theme park (one of the main reasons for staying at this property). They never advised the guests in advance. But those that complained, got letters for complimentary return nights. Only the "squeaky wheels" got the grease.
Hotels should be more responsible in their communications on these matters, as this type of thing can ruin an entire vacation or stay. And a bone tossed your way of a couple of free nights as an apoligy is too little, too late. IMHO.