Originally Posted by
kcblakely
When Marriott with millions of $ in automation, a worldwide training program and battalions of accountants forgets a junk fee and the customer fails to go out of her way to point it out, the customer is ripping off Marriott? Orwellian, that...
I realize not everyone thinks as I do and that is fine, but if I know that a fee is due and they neglect to charge it I have to say something. Otherwise, to me, that would be stealing.