I used to stay at different hotel chains but recently starting to stay at Marriott more often and kind of like it because of the size of the room. However, one of the staffs at the location I am staying at needs to be coahced on his work ethic. I was checking in the other day at 11:55am and was told there was no room available and I was thinking to myself at this time, noon, weekday, the parking lot is really empty only may be 5 cars in total and I got the closest parking spot to the entrance? Most people should be checked out and in the office. Hmmmm! I then asked him if he can double check and he said if people is not checking out he can not knock on their doors, he was just plain lazy, I was like what can I do and since I have my luggage with me so I went to grab a seat and wait in the lobby. While I was waiting there was a housekeeping lady saw and heard the entire conversation and said to the staff she will go and take a look, she came back in 2 mins and said there is a room available....It tells how lazy the other guy was as I am entitled to upgraded room so he was telling me the entire hotel has no room available at all at 12 noon on a regualr business day..this is hard to believe...anyway i got my room and the next day when I checked out I got a surprise with over $30 on my bill. I asked the same guy the reason and he said because this is the correct rate, the corporate rate I had been paying was for those who stay at the hotel for 30 days a month. He told me he has noticed that at my check in and had corrected it. I basically told him I had no problem paying the rate supposed to be but if I was quoated a different rate when making the reservation and have been paying that rate since the 1 st time I stayed there. It would be much apprecaited if he would have let me know at check in not just adding the charges without letting me know in advance, he did not even apologize at all, this guy needs serious coaching on custome service skill.