FlyerTalk Forums - View Single Post - 2,5 hours delay plus missing baggage...compensation?
Old Dec 2, 2010 | 10:21 am
  #7  
Centipede100
 
Join Date: Apr 2009
Posts: 552
Originally Posted by mfkne
How does that matter? EU 261/2004 says that meals and refreshments should be offered in reasonable relation to the waiting time and not flight time. There is no difference based on time of day. It also doesn't matter whether whether KL would serve food on the flight or not.
OK ignore my question about serving meals on board the flight.

The flight was due to depart at 20.55 from AMS but was delayed 2.5 hours until 23.25 approx.

Reasonable relation to the waiting time from experience suggests that a soft drink/water/tea/coffee might be offered after a delay of 2-4 hours, nothing more. Meal vouchers are rarely provided until a delay of more than 5 hours or longer is experienced.

The OP hasn't said if it was a rolling delay or straightforward 2.5 hours announced before the flight was scheduled to depart so the following Recital from 261/2004 might also be relevant in this case:

(18) Care for passengers awaiting an alternative or a delayed flight may be limited or declined if the provision of the care would itself cause further delay.

Furthermore, there is no sanction available to the passenger if the 'care' in this case was not provided so we are talking semantics here
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