And just to add on to my other comment about "comps" etc, the only reason I thought this might happen or am disappointed they didn't do more is because during our conversation I told her because I couldn't find any way to redeem the flight that was being held, I was starting to think the original customer service person made a mistake and ticketed my flight instead of holding it. She said "well if I can't figure this out for you, I will take care of it." So I assumed she meant she would comp the flights because of all the time and problems I was having trying to figure it out.

So I'm not trying to be greedy, just I started to think she was going to comp my flights based on what she said and when I learned she wasn't and laughed about it, just made me realize I spent a lot of time figuring this out and it leaves a bad taste in my mouth.

Thanks again for all your comments and trying to help me figure this out.