Originally Posted by AlohaStyle

Thank you, but I have done your suggestion above many times and there is no "redeem now" or any other option like this. I just looked again and nothing but a confirmed flight status. It's very possible it is just glitches in the new website, but there is absolutely no option to redeem the ticket.

I am calling now and will report... I'm just hesitant to call because it will ruin any possibility of getting an absolutely free flight! LOL But I know realistically it is just on hold and will disappear if I don't do anything.