Originally Posted by
enconline
Click on the Itin in the upcoming trips tab and an option for "redeem now" should appear. This should allow you to complete the booking process and get the itin ticketed. One word of caution - make sure you are logged into the account that you want the miles to be deducted from.
Thank you, but I have done your suggestion above many times and there is no "redeem now" or any other option like this. I just looked again and nothing but a confirmed flight status. It's very possible it is just glitches in the new website, but there is absolutely no option to redeem the ticket.
I am calling now and will report... I'm just hesitant to call because it will ruin any possibility of getting an absolutely free flight! LOL But I know realistically it is just on hold and will disappear if I don't do anything.