FlyerTalk Forums - View Single Post - CRM Best Guests Report - what is it ?
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Old Dec 1, 2010 | 9:08 am
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Beckles
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My understanding is that a hotel can see not just a guest's status, but how many lifetime stays they have at all HHonors hotels, at a hotel's specific brand, and at that hotel specifically. The obvious use for such information would be as a 'tie-breaker' for allocating limited upgrades.
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