Originally Posted by AlohaStyle

I'm sorry if this is in the wrong forum but figure you all would have the most experience with Delta... but I called Delta SkyMiles customer service today to ask a few questions in order to book a flight to New York next April for myself and wife using our own separate miles. After my questions were answered, I was going to hang up and book them online so I wouldn't get charged but the customer service rep said she would save the itineraries under both our names because I needed time to transfer some miles after I hung up.

Here's where I need help... when I logged into my account as well as my wife, both of the itineraries are under "Upcoming Trips" with a confirmation number and NOT under the "Saved Trips" section. Both of our flights have confirmation numbers and I could not see anywhere where I could activate and confirm the flight with either paying or using miles. The only thing that alarms me is under the Payment Details section, it says Not Available. From what I can tell, it looks like the flight is actually booked without me using my miles or paying for it. Both of our miles total has not changed.

So is it possible the customer service lady screwed up and booked my flight somehow instead of just saving it for me? She was super nice, possibly on purpose because we talked about both having a 2 yr old kid and other things? LOL Am I missing something? I will probably call tomorrow to make sure it's a confirmed flight, but I could not find anything to think it's not...

Thoughts? Thanks much!