My favorite part:

"Q: How has this affected the morale of TSA agents and people who are on the front lines?

A: I've talked to a number of the federal security directors — we have 120 of those around the country — and almost to a person they say the workforce has been energized by this. They have a sense of mission. They were hearing from travelers in a way they haven't heard much. People were saying, 'Thank you for what you're doing.' "