Well, I got my "money's worth" last week then - I had the agent on the phone for a hour (long distance at my expense!) booking a reward ticket ex-WAS. Not as simple as it sounds, as all flight have to route over Montreal, in spite of a lack of inventory in the system for DCA, which means IAD out and BWI in unless you really work the system and OVERNIGHT each way in Montreal, as I had to do. Grrrrrrrr.

My four day trip wound up being 30 hours at my destination, counting touch down on the runway and take off the next day.